Comments on: Day 10 – October 10th http://johnthornhillonline.com/blog/day-10-october-10th/ Sun, 16 Mar 2014 12:52:26 +0000 hourly 1 https://wordpress.org/?v=4.2.38 By: Graham Williams http://johnthornhillonline.com/blog/day-10-october-10th/#comment-310 Mon, 25 Feb 2008 12:23:42 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-310 Hi John,
“So as your business grows remember this post, one day you will need a support system.”

My business has grown and I took your advice and remembered this post, and I’m just installing a support system now! Great advise again!

Thanks
Graham

]]> By: Mike http://johnthornhillonline.com/blog/day-10-october-10th/#comment-309 Thu, 11 Oct 2007 16:47:09 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-309 Sounds great. I am just getting online with my first ebook and hope to “emulate” you and Jim Cockrum, I am looking forward to even “needing” a Help Desk.

Keep up the good products, work and articles.
I am only one of the many you have helped in several ways.
Mike

]]> By: Dave http://johnthornhillonline.com/blog/day-10-october-10th/#comment-308 Thu, 11 Oct 2007 12:24:35 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-308 I agree with John and others commenting here that it makes total sense to streamline and centralize all of your support issues through a help desk. Having a knowledge base for frequently occuring issues and questions must cut down on the workload.

I don’t currently have a help desk but after reading John’s experience here, I’ve just downloaded a free product called PMOS help desk. This comes highly recommended by Dan Moran at his blog site askdanmoran.com who uses it for centralizing all of his support issues. He promoted it as one of his ‘Free tool Friday’ giveaways and you can download a copy if your are nterested from here.

I’m going to try it out but I’d be interested to hear if anybody else has any experience with it.

Regards
Dave
DaveOvenden.com

]]> By: Keith Bowman http://johnthornhillonline.com/blog/day-10-october-10th/#comment-307 Wed, 10 Oct 2007 22:46:26 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-307 I just installed the Maian Support Desk last weekend and it has been working great so far. Installing a Help Desk is definitely a great idea with the increasingly non-delivery of emails.

Keith

]]> By: Keith Purkiss http://johnthornhillonline.com/blog/day-10-october-10th/#comment-306 Wed, 10 Oct 2007 21:50:31 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-306 Thanks John,
The support desk sound great, mine is coming soon and I must work on a knowledge base as well.
My current system is just an order lookup and some standard replies on hotkeys. I’ve had an assistant to run my business for nearly four years now and would recommend doing this ASAP to everyone.
I just had an upsell of one of your products, hope this encourages everyone to produce their own ebooks.
Thanks
Keith

]]> By: Lee McIntyre http://johnthornhillonline.com/blog/day-10-october-10th/#comment-305 Wed, 10 Oct 2007 19:38:41 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-305 On John’s advice via email I recentlt outsourced my support and the change in my business has been incredible. I’m now free to mantain and grow my business, without worrying all day if there’s a customer stuck without a download link.

I can now get on with the business of serving my customers as I know that my support manager will take care of it. I’m offering better service AND making more money too.

I’ve also added a knowledgebase at AskLeeMcIntyre.com, and this has cut my support emails by half.

If you find your business growing, and you’re struggling to keep up, then what John says here is GREAT advice!

Lee McIntyre

]]> By: Randy Smith http://johnthornhillonline.com/blog/day-10-october-10th/#comment-304 Wed, 10 Oct 2007 19:02:26 +0000 http://planetsmsblog.com/day-10-october-10th/#comment-304 I had the maian one installed for me – and though I don’t know what bells and whistles a $500 one has – The free one certainly makes a difference.

Very handy with the number of emails that seem to disappear into cyber space these days

Randy

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