Comments on: If You Value Your Business Stay Away From Infusionsoft

By: Barry

Barry — Sun, 13 Jun 2010 03:49:05 +0000

Howdy Big J,

A few weeks ago you advised all students to hold our tongues when it came to complaining and I almost disagreed with you.

And then it turned out you were right.

So now you DON’T hold your tongue and it turns out you are right again.

Now I’m thinking that the lesson has something to do with HOW we hold our tongues.

Right?

By: Sally

Sally — Sun, 23 May 2010 14:29:05 +0000

Hey John, that’s terrible how you were treated, I have never used Infusionsoft, it’s too expensive for me right now, but you have actually put me off using it in the future now anyway, Sally

By: Morten L. Nielsen

Morten L. Nielsen — Fri, 21 May 2010 08:53:49 +0000

Hi John,

I just signed up at Dennis Becker’s new affiliate program, and got to think about this blog-post. Dennis actually chose not to go with Infusionsoft among other things because of not being able to do PayPal.

He uses NanaCast (http://nanacast.com/), and at least on the surface of it, it seems to be a lot like Infusionsoft – but at a lower price.

Morten

By: Harriet

Harriet — Wed, 19 May 2010 03:11:33 +0000

Hi John

Thanks for that full update of your issues and I’m pleased that the problem is now sorted. Full and frank disclosure is so very helpful to those in your masterclasses and others who read your blog.

One of the problems of internet marketing for non-techie people is dealing with the technical stuff. It is an ongoing learning process.

By: Ed

Ed — Tue, 18 May 2010 16:29:50 +0000

Hi John,

Even though, this issue is your own concern, i`m absolutely disgusted with these people, as strange as this may sound it is actually more the fact that as you hit on they suddenly are concerned with your business endeavours as regards to the recurring profits they will lose that you where trying to set through their disgraceful service!

I myself have had simular issues with other online conmpanies of course on a smaller scale, but I can tell you in all sincerety that i didn`t particularly care that all phone calls where recorded for training purposes only as with what i said down the phone certainly trained their staff to get things sorted shall we say pronto?

Anyway i fully understand your frustration and feelings on this, and your a better man than me for if i`m right staying reasonably calm with them, I have had my fill with organisations like this!

Great post as always John, and a subject and company well exposed and addressed….John.

By: Adwello

Adwello — Fri, 14 May 2010 20:46:47 +0000

Yeah that’s always the way, you publish and suddenly the dud company comes alive – because they feel a need to justify themselves. Bit late for that. I understand your frustration with this company totally – it annoys me that aweber does not accept paypal either! In 2010 – don’t these BIG name companies realise paypal is THE international online account! Everyone wants to use! I am getting bad service from a hosting company called JustHost.com – at first they looked good so out of an option of £1.95 per month hosting 1 domain or £6.95 per month 3 domains I chose the latter. They said I could then only have 1 domain and if I want 3 I can pay £11.95 per month. I asked the price of a domain register. It’s £7.95. I asked again. It’s $14.95. Always different price structures! For the exact same thing! My account is overdue – yet they have set up continuity with paypal! Little bugbears like this – I try to set up the 2 domains I purchased extra, I’m not allowed add-ons: honestly, I wonder these companies exist at all!
So I will look for a better host, you will look for a better 1-deal. Anyone out there want to build a rock solid business I suggest you plug into this and offer a reliable AUTORESPONDER, HOSTING SERVICE AND ALL-IN-DEAL because you will get a lot of custom if you can do it right!

By: Cindi Peery

Cindi Peery — Fri, 14 May 2010 15:03:57 +0000

Sorry you had this experience, John. I know if you treated YOUR customers (people such as myself) like that I for one would be gone in a New York minute. I trust your judgment and will steer clear should I ever need a service like theirs. Sounds like it’s time for competent competion for Infusionsoft.

By: Graham

Graham — Thu, 13 May 2010 09:28:33 +0000

Sorry to hear about the problems John. I know the money is an issue but the hassle, upset and grief that goes with a problem like this I think far outways the money issues.
Good customer service is easy to talk about and I think to many companies now think words are great and some lovely text on a website will do it for them.
The old adage, Actions Speak Louder Than Words!
The truth only comes out when problems arise and as we can all see from the posts on here, your not the only one.
Forget your success online for a minute, like us your a customer, as such you should always expect good service from a company. Obviously you didn’t get it and as you said the power of the Internet is there for all to see, with how and why Infusionsoft finally replied.
Best of luck in resolving this John.

By: Kirsten

Kirsten — Wed, 12 May 2010 05:07:42 +0000

I am so glad I finally found someone who had the same problem like me.
Not really the same situation but Inufionsoft until today has not refunded me back 2 charges of 130 Euros in total that is 260 Euros. I was very surprised that a company has charged my credit card for 260 Euros in the first place because I have never ever ordered something in this price range. I have contacted their support team and until today have not received my refund. This has been a fraudulent charge on their part. They have told me that they are just the middleman and can not detect who charged this two amounts. They have lots of customers and it is not their responsibility to get into refunding their customers customers. Until today they have not helped me and the fraud happened in October and November 2009.
Has anyone an idea what I could do about this. For the moment my bank is dealing with this fraud but I still have not been refunded for these 2 charges. If anyone has an idea how to deal with this fraud I would be very happy. This company is a fraud!

By: Beverly Moore

Beverly Moore — Wed, 12 May 2010 02:39:18 +0000

Hey John,

What a bummer. Sorry to hear about your bad experience and I applaud you for your action in handling the situation. All I can say is that Infusionsoft customer service stinks. By the way, here in the states my credit/debit card is affiliate with my local bank. If there is any dispute, I just contact the dispute resolution depart at my bank, and they deal with the merchant on my behalf if I am not satisfied with the product or service especially if the merchant procrastinates in giving me a refund.